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We are a 24-hour community based crisis service for adults 16+ in the City of Toronto, who are dealing with a serious mental health issue, concurrent or substance use issue and are currently in crisis. We help people meet their needs as they see them, and we recognize the broad range of factors that can influence a person’s mental health and well-being. Through our individualized, flexible and collaborative approach, we work with people at all stages of their recovery, giving support through their crisis and connecting them with services and supports in the community. All of our services are free and confidential, and either complement or provide an alternative to medically-based services.

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Telephone Crisis Intervention

Crisis Workers are available 24 hours a day, 7 days a week at 416-929-5200. Our goal is to help callers who are experiencing a mental health crisis to work out some effective ways of addressing their immediate problems, and connect them to services that can offer ongoing support. We encourage self-referrals so that we can hear directly from people about what they are going through. Family, friends and service providers, including hospitals, may also refer people to our services by calling our Administration and Referral Line at 416-929-0149. This line may at times be answered by voicemail. Your call will be returned by a member of the Crisis Team within the hour.

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Mobile Crisis Team

Staff can meet people in the community through a mobile team visit, which is arranged through a discussion with a Crisis Worker on our telephone crisis line. Our catchment area is South Central Toronto. The meeting place can be where the person is calling from or at a mutually chosen and convenient location.

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Substance Use Crisis Management and Follow-up Team

Our Substance Use Crisis Management and Follow-up Team will respond to crisis calls and follow-up with individuals who are dealing with a crisis involving concurrent or serious substance use issues. Access to seven Short Term Residential Crisis Beds for stays of up to 30 days is available through partnerships with University Health Network Ossington Withdrawal Management Centre (six beds for men) and Eva’s Satellite (one bed for youth). Individuals in crisis can access these services 24 hours/day through the crisis line at 416-929-5200 or can contact the team directly during business hours at 647-715-5386 (Daniel) or 647-637-2678 (Laura).

Read about our Harm Reduction approach.

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Short Term Residential Crisis Beds

Ten crisis beds are available at Gerstein on Charles for short stays of 3-5 days. These beds are accessed through the crisis line (416-929-5200) and following a mobile crisis visit.

Fourteen beds are available at Gerstein on Bloor and offer up to 30 day stays of which nine are allocated for Mental Health and Justice Short Term Residential Crisis beds and are part of a 34 bed network. These beds, which are accessed through the Central Bed Registry at 416-248-4174, must be referred from a Mental Health and Justice referral source (referral form). The other five beds (Female Crisis Beds) are allocated for women who are homeless and are dealing with a mental health crisis. These beds can be accessed through self referral by calling the crisis line at 416-929-5200. Service providers can make referrals to these beds by calling Gerstein on Bloor at 416-604-2337 (referral form).

Through a partnership with the Salvation Army Maxwell Meighen Centre Primary Support Unit we have ten beds for men who are homeless and are dealing with a mental health crisis offering up to 30 day stays. These beds are accessed directly at the Maxwell Meighen Centre at 416-366-2733 ext 276 (referral form).

We have six Substance Use Crisis Beds, through our partnership with University Health Network Ossington Withdrawal Management Site, for men who are dealing with a serious substance use or concurrent issue. There is one bed for youth available through our partnership with Eva’s Satellite. These beds may be accessed through the telephone crisis line at 416-929-5200 or through our Substance Use Crisis Team during business hours at 647-715-5386 (Daniel) or 647-637-2678 (Laura).

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Mental Health and Justice Short Term Residential Crisis Beds

The Mental Health and Justice Short Term Residential Crisis Beds are part of a 34 bed Network offered at four sites (Gerstein on Bloor, Reconnect, Cota Health and CMHA). These beds are accessed through the Central Bed Registry at 416-248-4174 and must be referred from a Mental Health and Justice (MH&J) referral source (click here for referral form).

Gerstein on Bloor offers nine MH&J Short Term Residential Crisis Beds for individuals who are dealing with a serious mental health issue, and are currently in crisis, potentially homeless, have current involvement with the criminal justice system and can be safely supported in the community. These beds are voluntary and all legal requirements remain between the individual and the criminal justice system.

The Short Term Residential Crisis Beds are part of the Mental Health and Justice Network in Toronto offering a broad range of services including court support, court diversion, case management, crisis prevention, police mobile crisis intervention and housing.

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