Get me out of here

Education and Training

Group of people at a Gerstein Crisis Centre workshop sitting around tables
  • Workshops and training to increase knowledge around mental health in our communities
  • Learning and training opportunities for newcomers and people with lived experience of mental health and addiction issues to leverage expertise and increase access to employment for these groups
  • Elevate the voices of people with lived experience in system and service design

Toronto Community Crisis Service (Motivational Interviewing for Defusing and De-escalating Crisis Situations)

Overview: Do you feel restricted in helping clients with questionable motivation? Are the concepts of motivation, resistance, and ambivalence confusing? This full-day workshop examines motivation as an interactive process between client and worker, providing a variety of practice tools to address key issues in defusing and de-escalating crisis situations. Special emphasis is placed on working with people who are more “resistant.” This approach has been successfully applied in the area of addictions and mental illness. Workshop content includes principles of motivational interviewing; building motivation for change; dealing with resistance; and understanding strategic tools that can be used in brief interventions. This training is interactive, and all attendees will be required to participate.

Learning Objectives:

At the end of this workshop, participants will be able to:

  1. List the key principles and strategies of Motivational Interviewing.
  2. Sharpen skills in compassionate listening, non-violent communication, and assessment.
  3. Practice and apply the four essential basic skills with people in crisis.
  4. Identify approaches to clients who are resistant to change.
  • This Motivational Interviewing Training is only for TCCS Anchoring Agencies
  • Motivational Interviewing for Defusing and De-escalating Crisis Situations Training will be held on May 2, 2023, from 9:30 AM to 04:30 PM

To sign up, please click the following link:


Toronto Community Crisis Service (Crisis Intervention Training)

Overview:This workshop is designed to empower participants with the skills and knowledge to effectively respond to individuals who are experiencing heightened emotions, and to promote a client-centered approach to crisis intervention.

Learning Objectives:

  1. Enhanced self-awareness: Participants will explore how their personal history and strengths can impact crisis situations and learn how to use this awareness to positively influence the outcome of a crisis.
  2. Effective defusing, de-escalation, and disengaging strategies: Participants will learn how to use these strategies to create a safe and supportive environment for clients in conflict or crisis situations.
  3. Active listening, empathetic communication, and collaborative problem-solving: Participants will review, and practice using these client-centered strategies to build rapport, establish trust, and help clients feel heard and understood.
  4. Verbal, non-verbal, and para-verbal interventions: Participants will learn, and practice techniques designed to de-escalate individuals at various stages of arousal while maintaining a client-centered approach.
  5. Stress management: Participants will explore and practice strategies for managing their own stress in work settings that experience both acute and chronic crisis situations.

Accreditation:

This workshop is accredited by the Ontario Ministry of Children, Community and Social Services, as well as the First Nations Wellness/Addictions Counsellor Certification Board

  • This Crisis Intervention Training is only for the TCCS Anchoring Agencies.
  • The Crisis Intervention Training will be held on May 29th and 30th, 2023,  from 09:30 AM to 05:00 PM

To sign up, please click the following link:


Toronto Community Crisis Service (Community Safety Strategies)

Workshop Overview: This program is designed for Community Mental Health Crisis Teams, to help them safely and effectively respond to calls in the field. The focus of the workshop is on developing practical strategies to maximize personal safety, reduce risk, and enhance confidence when entering homes or other potentially hazardous environments.

Learning Objectives

  1. Develop a comprehensive understanding of potential hazards when entering clients’ homes, and strategies to mitigate those risks.
  2. Identify appropriate personal protective equipment and other resources to maximize personal safety.
  3. Learn how to assess the safety of the environment and the potential risks involved when entering a call.
  4. Gain an understanding of how to establish and maintain clear interpersonal boundaries with clients.
  5. Learn how to safely approach and communicate with clients in a manner that minimizes risk.

Overall, this workshop aims to equip Community Mental Health Crisis Teams with the knowledge and skills necessary to respond to calls in the field in a manner that maximizes their personal safety, reduces risk, and promotes effective communication with clients. By the end of the training, participants will have a comprehensive understanding of how to safely enter clients’ homes and other potentially hazardous environments, and how to approach and communicate with clients in a manner that minimizes risk.

  • This Community Safety Strategies training is only for the TCCS Anchoring Agencies.
  • The Community Safety Strategies Training will be held on June 6th, 2023, from 09:30 AM to 05:00 PM

To sign up, please click the following link:


Toronto Community Crisis Service (Physical Skills Training

Overview: This program exposes staff to non-violent self-protection and disengaging skills. Moreover, it is designed to enhance safety while preserving the therapeutic relationship between the client and staff.

Learning Objectives

  1. Learn to assess and recognize the signs of an imminent assault.
  2. Learn further about the gift of fear known also as survival intuition.
  3. Enhance their awareness of personal strengths and limitations.
  4. Identify supportive and defensive body positioning approaches.
  5. Build and enhance their awareness of body movement, and areas of vulnerability.
  6. Learn to use psychological distraction and evasion skills.
  7. Practice disengaging from strikes, kicks, punches, grabs, chokes, hair pulls and bites.
  8. Learn further about post crisis stress reaction and self-care.

Accredited By: The Ministry of Children, Community and Social Services, and First Nations Wellness/Addictions Counsellor Certification Board

  • This Physical Skills Training is only for the TCCS Anchoring Agencies.
  • The Physical Skills Training will be held on June 9th,2023from 9:30 AM to 05:00 PM

To sign up, please click the following link:


Toronto Community Crisis Service (Advanced Documentation

  • This Advanced Documentation Training is only for the TCCS Anchoring Agencies.
  • The Advanced Documentation training will take place on June 15th, 2023 from 9:30 am to 5:00 pm.

To sign up, please click the following link:


Toronto Community Crisis Service (Standard First Aid, CPR/AED), Rescheduled.

  • This Standard First Aid, CPR/AED Training is only for TCCS Anchoring Agencies
  • This training will be held on June 22nd and 23rd, 2023 from 9:30 am to 5:00 pm.

To sign up, please click the following link:


Toronto Community Crisis Service (Advanced Documentation

  • This Advanced Documentation Training is only for the TCCS Anchoring Agencies.
  • The Advanced Documentation training will take place on July 13th, 2023  from 9:30 am to 5:00 pm.

To sign up, please click the following link: