Get me out of here

Jobs and Volunteering

Employment Opportunities

Director of Crisis Services

Position: Director of Crisis Services, full-time, permanent

Reports to: Executive Director

Salary: $75, 000 – $85,000 plus comprehensive benefits package

Application deadline: September 30th, 2022, 12:00 p.m.

Gerstein Crisis Centre provides voluntary, non-medical 24/7 crisis intervention to individuals in the City of Toronto 16+ through a range of crisis responses and initiatives. www.gersteincentre.org

Overall Responsibility:

This position is responsible for the operation of crisis services, in accordance with the mandate, strategic direction and the goals and objectives of Gerstein Crisis Centre

Duties and Responsibilities:

  • Provides leadership, support and supervision to managers and staff of crisis services and initiatives
  • Coordinates recruitment, selection, and orientation of new staff
  • Leads quality improvement, program evaluation and system development initiatives as needed
  • Represents Gerstein Centre in the community on committees and networks
  • Provides resolution of problems/concerns raised by stakeholders and community members
  • Manages any day-to-day issues regarding buildings, equipment, and vehicles
  • Responsible for maintaining an environment conducive to the health and safety of workers and clients
  • Responds to emergency situations as needed

Skills and Qualifications:

  • Graduate degree in clinical, healthcare, or social services discipline.
  • An equivalent combination of education and clinical supervision and program direction experience may be considered
  • At least 5 years of direct experience working in community mental health, crisis intervention, substance -use specific services or experience in related field
  • At least one year of experience in or administrative involvement in programs serving adults living with mental health and or substance use needs
  • A demonstrated understanding of best practices of crisis intervention, de-escalation strategies, suicide risk assessment and interventions, harm reduction approaches to substance use and recovery
  • A demonstrated understanding of issues related to involvement in the Mental Health and Justice System
  • A demonstrated commitment to working through an Anti-Racist, Anti-Oppression, Trauma informed lens
  • Proven ability to provide clinical supervision • Strong written and verbal communication skills
  • Experience with quality improvement, data collection and evaluation
  • Experience working collaboratively with multiple stakeholders, including colleagues, service users with partners within and across sectors
  • A demonstrated capability to be flexible and work under pressure
  • A demonstrated ability to create and maintain an environment that is supportive and encourages staff growth and development
  • A current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P. A.
  • Proof of full COVID-19 vaccination required.
  • Flexible schedule with ability to work evenings and weekends.

Working Conditions:

  • On-site office
  • Remote work may be required
  • Travel within the GTA as necessary
  • On call for emergencies

Please send resumes to: jobs@gersteincentre.org

Gerstein Crisis Centre is committed to equity in employment and to upholding the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act 2005 (AODA) in all its practices and policies. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process. If you are a person who requires accommodation under the OHRC or AODA during the hiring process, please request in writing to admin@gersteincentre.org.

We thank all applicants but will contact only those selected to be interviewed.

Crisis Intervention Worker – 911/TPS Co-Location Project

Position: Crisis Intervention Worker, full-time, fixed-term GCC/TPS 911 Co-location Project and Gerstein Crisis Centre

Salary: $62,848.50 per annum, pro-rated to length of employment
plus $1.03/hr wage differential for work at 911 Communications Centre

Dates of Employment Term: Current – October 2023

Gerstein Crisis Centre provides voluntary, non-medical 24/7 crisis intervention through a range of services and initiatives, including our community Mental Health Crisis Intervention Team and Crisis Beds, Mental Health and Justice and Women and Homelessness Short-term Residential Crisis Beds and Crisis Management Team, and the Concurrent Crisis Management and Follow-up Team. In September 2021, Gerstein Crisis Centre and Toronto Police Service launched a one-year collaborative pilot project that locates a GCC Crisis Intervention Worker in the TPS 911 Communications Services call centre, with the goal to facilitate a diversion from police response of mental health crisis calls to a community-based crisis response. Through this initiative, callers to 911 experiencing non-emergent mental health-related issues will be quickly connected to mental health crisis workers for intervention and support.

Successful applicants will have:

  • At least five years of experience working in community mental health, and/or crisis intervention or experience in a related field;
  • A demonstrated capacity to provide crisis intervention and utilize de-escalation strategies and interventions;
  • A demonstrated ability to provide suicide risk assessment and interventions following the ASIST model;
  • A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework;
  • A demonstrated understanding of issues related to involvement in the Mental Health and Justice System;
  • A demonstrated ability to adapt interventions to ensure equity, access and accommodation.
  • A demonstrated ability to adapt interventions to a diverse client group (ranging in age and experiences.);
  • A broad understanding of all the factors that impact an individual’s mental health and well-being including the social determinants of health, trauma, poverty, homelessness, Racism and oppression
  • An extensive working knowledge of community supports available in the City of Toronto;
  • A demonstrated capability to be flexible and to work under pressure;
  • A demonstrated ability to work independently and collaboratively within and across teams;
  • A demonstrated ability to work collaboratively with clients and other agencies and make appropriate use of resources;
  • A current and working knowledge of relevant legislation including the Mental Health Act and P.H.I.PA.
  • A valid Ontario ‘G’ Driver’s License is an asset
  • Working knowledge of OCAN assessments is an asset

Please note:

  • Gerstein Crisis Centre is a 24/7 organization and scheduled shifts may include weekdays, evening and nights as well as weekend shifts. Although consistent shifts will be scheduled in advance, with sufficient notice, all Crisis Intervention Workers should be prepared for a schedule change.
  • We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto, Black and Indigenous, LGBTQ2S+ individuals and those with lived experience of the mental health system.
  • Successful candidates for this position will require a satisfactory TPS Clearance/Background Check and sign an oath of secrecy for information they may be privy to by nature of being on site at 911 Communications
  • Effective October 15, 2021, all GCC employees and candidates for employment will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption)

Please send resumes to jobs@gersteincentre.org.

Gerstein Crisis Centre is committed to equity in employment and to upholding the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act 2005 (AODA) in all its practices and policies. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process. If you are a person who requires accommodation under the OHRC or AODA during the hiring process, please request in writing to admin@gersteincentre.org.

We thank all applicants, but will contact only those selected to be interviewed.

Crisis Intervention Worker – Toronto Community Crisis Service

Position Title: Community Crisis Intervention Worker (CCIW), full-time, fixed term TCCS Pilot Project and Gerstein Crisis Centre

Reports to: Project Manager, TCCS

Salary: $62,848.50 per annum with comprehensive benefits package

Dates of Employment Term: Current – December 31st, 2024

Background: The City of Toronto is launching a 3-year community safety and crisis support service pilot program in four geographic quadrants of Toronto. Gerstein Crisis Centre is the anchor organization for the downtown pilot.

Gerstein Crisis Centre (GCC) believes strongly that a model in which the earliest intervention for mental health needs is provided by a mental health worker, rather than the police service, can provide opportunities to access the services people want and need to leverage help sooner, while reducing stigma, discrimination, and unnecessary police involvement. Our experience over the past three decades has demonstrated that this early intervention can put needed supports in place and often avoid involuntary interactions with emergency services such as hospitals and police.

Gerstein Crisis Centre welcomes this opportunity to build on our many years of experience and are committed to continue to collaborate, partner, and ally with others across the city to create a strengths based, integrated, accessible, community based, anti-racist and socially-just crisis response system.

Job Summary: The Community Crisis Intervention Worker (CCIW) provides crisis intervention, needs assessment, crisis management and follow-up services to individuals in the community who are experiencing mental health and/or substance use crisis. The Crisis Worker will work collaboratively with community members to provide help and assistance that is adapted to diverse needs and includes diversion away from unnecessary police or medical emergency response.

Successful applicants will have:

  • At least five years of experience working in community mental health, crisis intervention, substance use specific services or experience in a related field;
  • A broad understanding of all of the factors that impact an individual’s mental health and well- being including the social determinants of health, trauma, poverty and homelessness;
  • A demonstrated capacity to provide crisis intervention and utilize de-escalation strategies and interventions;
  • A demonstrated ability to provide suicide risk assessment and interventions using the ASIST model;
  • A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework;
  • A demonstrated understanding of issues related to involvement in the Mental Health and Justice System;
  • A demonstrated ability to adapt interventions to ensure equity, access, and accommodation;
  • A demonstrated commitment to working through an Anti-Racist, Anti-Oppression, Trauma informed lens
  • A demonstrated capacity to provide/offer interventions to a diverse client group including Persons with Disabilities, Black, Indigenous, Racialized, LLGBTQ2S+ and Neurodiverse communities
  • An extensive working knowledge of community supports available in the City of Toronto;
  • A demonstrated capability to be flexible and to work under pressure;
  • A demonstrated ability to work independently and collaboratively within a team;
  • A demonstrated ability to work collaboratively with clients, community partners and service providers and make appropriate use of resources;
  • A current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P.A.;
  • A valid Ontario ‘G’ Driver’s License

Primary Duties and Responsibilities:

  • Provide timely and appropriate onsite crisis intervention to individuals and families including assessment, de-escalation and conflict mediation when needed;
  • Provide transportation support to shelter or community supports when needed. This may include accompaniment in crisis vehicle or provision of TTC or taxi when appropriate;
  • Exercise sound judgement in crisis and/or emergency situations, requesting support of Emergency Services if required;
  • Provide suicide intervention if required;
  • Provide follow-up crisis management for a period of 3 months post crisis contact. This may include referral to substance use and wellness supports, housing support and referral, psychiatric assessment where indicated and wellness checks;
  • Work collaboratively with clients to identify, develop and fulfill the goals they identify and meaningful and relevant;
  • Work collaboratively with community partners including mental health, substance use, geriatric crisis and mental health and justice initiatives in order to maximize support of the client, ease movement through systems and help to create pathways to recovery goals;
  • Arrange follow-up, linkages and referrals to appropriate resources;
  • Support clients with system navigation;
  • Actively participate in GCC’s data collection and analysis by documenting client interactions as per established policy and protocols;
  • Participate in team meetings, reflective practice sessions, internal and external trainings, as required;
  • Fulfill duties and responsibilities of Access Coordinator from time to time, as required.

Please note:

  • This position will involve:
  • Working a rotating shift schedule that may include days, evenings and overnight shifts. Schedules are subject to change and may do so. Currently available are Thursday, Friday, Saturday 7-7 rotating shifts days and nights + added meeting time to 37.5 hours per week.
  • Work at a designated office location that may be within a short-term residential setting.
  • We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto, Black and Indigenous, LGBTQ2S+ individuals and those with lived experience of the mental health system.

All GCC employees are required to provide proof of full vaccination for COVID-19.

Please send resumes to jobs@gersteincentre.org.

Gerstein Crisis Centre is committed to equity in employment and to upholding the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act 2005 (AODA) in all its practices and policies. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process. If you are a person who requires accommodation under the OHRC or AODA during the hiring process, please request in writing to admin@gersteincentre.org.

Kits for a Cause Event

Are you a group or company that is looking for a fun group or corporate volunteer program that engages your team while making an impact? Help Gerstein Crisis Centre build Personal Care Success Kits to support individuals with hygiene items and other basic necessities. To find out more, check out the Kits For a Cause website.

Board of Directors

We are looking for volunteers to join our Board of Directors who are able to commit 3-5 hours a month for a minimum of 1 year. The Board meets once a month. Currently, there are committees in the following areas: Human Resources, Fundraising, Governance/Nominations and Finance. Expertise in any of these areas is considered an asset.

Gerstein Centre is committed to equity principles and hopes to broaden the diversity of the Board. We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto and from those with personal experience of the mental health system.

If you are interested in this opportunity or would like more information, please contact our Executive Director, Susan Davis by phone at (416) 929-0149 ext. 222 or by email at susandavis@gersteincentre.org.

Volunteer Cook

Due to COVID-19, our volunteer cook program is on hold until further notice.

We are always looking for volunteer cooks to prepare evening meals for 10-15 people. If you are able to offer a minimum of 4 hours per month and feel comfortable cooking tasty, healthy meals in large quantities, please contact Nicki Casseres, Coordinator of Training and Community Education at (416) 929-0149 ext. 232 or by email at ncasseres@gersteincentre.org.