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Employment Opportunities

Director of Crisis Services

Position: Director of Crisis Services, full-time, permanent

Reports to: Executive Director

Salary: $75, 000 – $85,000 plus comprehensive benefits package

Application deadline: September 30th, 2022, 12:00 p.m.

Gerstein Crisis Centre provides voluntary, non-medical 24/7 crisis intervention to individuals in the City of Toronto 16+ through a range of crisis responses and initiatives.

Overall Responsibility:

This position is responsible for the operation of crisis services, in accordance with the mandate, strategic direction and the goals and objectives of Gerstein Crisis Centre

Duties and Responsibilities:

  • Provides leadership, support and supervision to managers and staff of crisis services and initiatives
  • Coordinates recruitment, selection, and orientation of new staff
  • Leads quality improvement, program evaluation and system development initiatives as needed
  • Represents Gerstein Centre in the community on committees and networks
  • Provides resolution of problems/concerns raised by stakeholders and community members
  • Manages any day-to-day issues regarding buildings, equipment, and vehicles
  • Responsible for maintaining an environment conducive to the health and safety of workers and clients
  • Responds to emergency situations as needed

Skills and Qualifications:

  • Graduate degree in clinical, healthcare, or social services discipline.
  • An equivalent combination of education and clinical supervision and program direction experience may be considered
  • At least 5 years of direct experience working in community mental health, crisis intervention, substance -use specific services or experience in related field
  • At least one year of experience in or administrative involvement in programs serving adults living with mental health and or substance use needs
  • A demonstrated understanding of best practices of crisis intervention, de-escalation strategies, suicide risk assessment and interventions, harm reduction approaches to substance use and recovery
  • A demonstrated understanding of issues related to involvement in the Mental Health and Justice System
  • A demonstrated commitment to working through an Anti-Racist, Anti-Oppression, Trauma informed lens
  • Proven ability to provide clinical supervision • Strong written and verbal communication skills
  • Experience with quality improvement, data collection and evaluation
  • Experience working collaboratively with multiple stakeholders, including colleagues, service users with partners within and across sectors
  • A demonstrated capability to be flexible and work under pressure
  • A demonstrated ability to create and maintain an environment that is supportive and encourages staff growth and development
  • A current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P. A.
  • Proof of full COVID-19 vaccination required.
  • Flexible schedule with ability to work evenings and weekends.

Working Conditions:

  • On-site office
  • Remote work may be required
  • Travel within the GTA as necessary
  • On call for emergencies

Please send resumes to:

Gerstein Crisis Centre is committed to equity in employment and to upholding the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act 2005 (AODA) in all its practices and policies. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process. If you are a person who requires accommodation under the OHRC or AODA during the hiring process, please request in writing to

We thank all applicants but will contact only those selected to be interviewed.

Kits for a Cause Event

Are you a group or company that is looking for a fun group or corporate volunteer program that engages your team while making an impact? Help Gerstein Crisis Centre build Personal Care Success Kits to support individuals with hygiene items and other basic necessities. To find out more, check out the Kits For a Cause website.

Board of Directors

We are looking for volunteers to join our Board of Directors who are able to commit 3-5 hours a month for a minimum of 1 year. The Board meets once a month. Currently, there are committees in the following areas: Human Resources, Fundraising, Governance/Nominations and Finance. Expertise in any of these areas is considered an asset.

Gerstein Centre is committed to equity principles and hopes to broaden the diversity of the Board. We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto and from those with personal experience of the mental health system.

If you are interested in this opportunity or would like more information, please contact our Executive Director, Susan Davis by phone at (416) 929-0149 ext. 222 or by email at

Volunteer Cook

Due to COVID-19, our volunteer cook program is on hold until further notice.

We are always looking for volunteer cooks to prepare evening meals for 10-15 people. If you are able to offer a minimum of 4 hours per month and feel comfortable cooking tasty, healthy meals in large quantities, please contact Nicki Casseres, Coordinator of Training and Community Education at (416) 929-0149 ext. 232 or by email at