Toronto Community Crisis Service (TCCS) is a City of Toronto project, led by community anchor partners in four areas across the City. The four anchor partners are: Gerstein Crisis Centre (Divisions 11,13,14, 22, 51, 52, 53 and 55 ), TAIBU (Divisions 41, 42 and 43), CMHA (Divisions12, 23 and 31), and 2-Spirited People of the First Nations (City-Wide Crisis Support for people who identify as Indigenous).
TCCS provides a community-based response to mental health and/or substance use crises, utilizing an equity based, anti-racist, person-centred, trauma-informed response. TCCS is designed to move away from unnecessary police responses wherever possible, and connect people to the resources they need in the community.
As with all Gerstein Crisis Centre services, the downtown pilot is guided by the voices of people with lived experience of mental health and substance use and the diversity of our teams reflect the communities we serve.
TCCS responds to calls from people in crisis who are not at immediate risk of harm to self or others and to requests for well-being checks.
There are multiple access points to arrange a crisis visit with Gerstein’s TCCS Mobile Team:
Call 211, 911, or the 24/7 Gerstein Crisis line: (416) 929-5200.
Toronto Community Crisis Service Service Areas
Gerstein Crisis Centre TCCS Boundaries
TCCS Service Areas
For more information about TCCS and to view the TCCS Service Map, visit: https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/toronto-community-crisis-service-areas/#location=&lat=43.684617&lng=-79.440768&zoom=12
Toronto Community Crisis Service – TTC Pilot Project
Starting on November 15, Toronto Community Crisis Service (TCCS) teams are available 24/7, 365 days a year on Line 1 within the downtown U to provide on-the-ground, non-police mental health crisis support. As part of Toronto’s initiative launched city-wide in 2024, TCCS offers community-based, trauma informed, mental health and substance use supports for people aged 16 and over experiencing mental health, homelessness, or addiction-related crises. TCCS teams are integrated with the TTC through Transit Control and can be accessed via 211, the SafeTTC app, TTC staff, or Community Ambassadors, helping to make mental health and support services more accessible to riders and customers.
